Greater Toronto Area & Durham Region
Trellis Community Management is a licensed condominium and co-operative property management firm. We serve boards that want a named manager who answers, a fee schedule they can read, and a firm that will still be here in five years.
The pattern is predictable: slow response times become the norm, unexplained charges accumulate on the monthly invoice, and the manager who sold you on the relationship is replaced before the year is out. Boards that have been through it once recognise the signs. We are here for the ones who do not want to go through it again.
Your emails go to a shared inbox. Your calls go to voicemail. Your board's questions sit unanswered while the building's problems do not.
The base fee is just the start. Copies, certificates, after-hours calls — the invoice arrives and nobody can explain where the number came from.
Every eighteen months you are introducing yourself to a new manager. Every eighteen months, institutional knowledge about your building leaves with the last one.
Condominium and co-operative management share a category but not a practice. Each structure has different legislation, different governance, and different member expectations. We work in both.
Condominium corporations
Condominium corporations in Ontario operate under a dense statutory framework — the Condominium Act, 1998, its regulations, CMSA licensing requirements, and CMRAO oversight. We manage condominiums with licensed managers, accurate reserve fund planning, and the documentation disciplines that protect boards personally.
Housing co-operatives
Members elect a board. The board sets policy. The manager implements it and reports back. Co-operative management requires someone who understands the difference between a member relationship and a transactional one — and who will not manage your co-operative like it is a condominium.
The pitch is simple. The practice is harder. Here is what we commit to, in writing, for every corporation we manage.
Every Trellis portfolio is assigned a specific, named, CMRAO-licensed manager. That manager's phone number goes on the welcome letter. Boards know who to call. Vendors know who to call. Residents know who to call.
Our management agreements list every fee — the base, the inclusions, and the specific add-ons with their rates. If it is not in the agreement, we do not charge for it. Boards review the invoice each month and understand every line.
We coordinate reserve fund studies, maintain the threshold schedule, and flag capital items before they become emergency expenditures. A reserve fund that is correctly planned is not a surprise at renewal — it is your board's primary fiduciary protection.
Our standard: owner inquiries acknowledged within one business day, board inquiries within four hours. Those commitments are in the management agreement. You can hold us to them — and if we miss them, we want to know.
Thinking about a change
Boards stay in bad management relationships for the same reason people avoid difficult conversations: it seems easier than the alternative. It is not. A well-structured transition runs on a published timeline. Ontario law sets statutory deadlines for records transfer. And the right incoming manager does the heavy lifting.
We have built a complete guide — including the 90-day transition plan we follow, the statutory timeline boards need to understand, and a checklist for reviewing your current management agreement before you do anything else.
Read the switching guideHow we work
Tell us the corporation type, unit count, and what is not working with your current arrangement. No RFP required to start the conversation.
A named manager, a flat fee schedule with inclusions and exclusions itemised, and a transition timeline. Everything in writing before you decide anything.
We do not follow up three times a week. Request the proposal, ask your questions, compare us against two other firms, and take the time the decision deserves.
Once you sign, we manage the 90-day handover. Statutory records, vendor notifications, banking transitions — we track every item so your board does not have to.
Resources for boards
Most board members receive the reserve fund study and scan to the bottom line. Here is what you should be reading, and why the assumptions matter more than the number.
The legal frameworks are different, the governance structures are different, and the relationship between the manager and the members is fundamentally different. Here is what that means in practice.
Auto-renewal windows, termination conditions, fee schedules, and records obligations — the clauses that matter most are rarely the ones that get attention in the pitch.
We mean that. Boards that compare proposals make better decisions, and better decisions produce better long-term relationships. We will give you a written proposal with a named manager, a complete fee schedule, and a transition timeline. What you do with it is up to your board.
No sales calls. No follow-up sequence. We respond once, with the proposal, and wait for your board's decision.